Canny Lead
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What is the difference between the Standard and Connect leads?
The Standard version of the Canny Lead has a normal handle. The CONNECT version has a strong, plastic buckle which can be released to open the handle. This means you can hook this around a fixed point such as a lamppost without ever having to detach your dog from the lead.
By not having to release your dog, then hold your dog with one hand while trying to feed the lead through the handle with the other hand, then clip your dog back up, it keeps your dog tied to the lead at all times and secure.
Which size lead do I need for my Canny Collar?
The 15mm wide lead is designed to be used with Canny Collar sizes 1 & 2. The 25mm is designed for all other sizes including the Colossus.
Shipping
Where we ship
We ship to almost all countries within Europe from our base in Spain using a range of standard and tracked services including Correos (Spain), UPS and InPost. All offer tracking options.
Orders outside Europe
Our Spain warehouse ships only to EU countries, including Ireland. Customers in the UK, Norway, Iceland & South Africa should visit our site at cannyco.co.uk.
If you are based in North America, please visit our US site cannyco.com and if you are based in Australia or New Zealand please visit cannyco.com.au for same day shipping and despatch.
Despatch times
Orders received before our 12:00pm 'cut off time' will be despatched the same day and orders received after 12:00pm will be despatched the following working day. Orders received after 12:00pm Friday and over the weekend will be despatched at the first available opportunity which will be the following Monday.
Delivery times
In general, please allow 2-7 business days for delivery once your order has been shipped, depending on the shipping method chosen. Please note that unforeseen events such as poor weather or transport disruption can impact delivery times. Check our website for the most up to date information.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
Incorrect address
If the delivery address is not entered correctly by the customer, orders may be returned to us automatically. CannyCo EU will not be responsible for the length of time it takes for the product to be returned, nor the cost of resending the item to the correct address, which will be re-invoiced to the customer before despatch.
Please ensure that your delivery address is entered fully and correctly when placing your order.
Returns & refunds
Returns and refunds
If goods you order from us are faulty, damaged or unsuitable, please notify us within 48 hours of receipt and return them within 14 days of the date stated as being delivered to you. Provided they are in a new and fit for resale condition in the original packaging, we will happily offer an exchange or refund (less shipping costs).
Items to be exchanged may be subject to a restocking fee. Items must be in unused condition, clean, and free of pet hair/smell, with the original tag. Items requiring cleaning or removal of pet hair will be charged a 4€ cleaning fee per item. Items that are worn, chewed, or damaged will not be accepted for return.
Shipping charges
Shipping charges for all exchanges and refunds are the responsibility of the customer. Additional charges may apply if replacement items are priced higher than the original. For Canny Collars, please ensure you have ordered the correct size before use (see the page 'What Size Canny Collar') as the customer will be responsible for meeting the postage costs of any returns for an exchange of sizes. We will not be able to accept returns that are not fit for resale.
So that we can process your return more quickly, please enclose a printout of your e-mail receipt. Return the goods to us using this form and please write 'returned item' on the package. If you have any queries regarding returns or refunds, please contact us using the details below.
Any more questions?
Ordering
What if I order the wrong size Canny Collar?
No problem. Providing you purchased the collar from our European website and return it to us within 7 days in a new and resaleable condition, we will exchange it for you. Simply return your collar to us along with a printout of this form and we'll do the rest.
How do the sizings work on the Canny Collar?
Since dogs, like humans, come in all shapes and sizes, it’s important to measure your dog's neck snugly to ensure you have the correct size Canny Collar. As your dog's neck can sometimes be hard to measure accurately (especially if there is a lot of fur), we have designed the Canny Collar so that each size overlaps with the sizes above and below, so there is some flexibility when choosing your size.
Once you have your collar fitted, it's advisable to test first in your garden or house to ensure it cannot come off over her head.
What if my dog is exactly between two sizes?
If your dog is exactly borderline between two sizes, we generally recommend getting the smaller size of the two options. If you have a puppy however, it may be worth waiting a month or so and buying the larger size.
GPSR information
Manufacturer:
- Name: The Canny Company Ltd.
- Address: 1 Silk House, Park Green, Suite 166, Macclesfield SK11 7QJ, UK
- Registered trademark: CANNY®
- Email: info@cannyco.com
- Website: www.cannyco.co.uk
Responsible person (EU representative):
- Name: CannyCo Europe.
- Address: Villas de Vernejo 4, Cabezón de la Sal, 39500 Cantabria, Spain
- Email: eu@cannyco.com
- Website: www.cannyco.eu
Designed for use with the Canny Collar
Canny Lead with soft, padded handle and positional grip. For use with the Canny Collar or as a standard lead on your dog's regular collar.
Features a padded grip to indicate the optimum position to put your hand when walking your dog on a Canny Collar.
Two versions to choose from
The Canny Lead comes in two versions: Standard and CONNECT. The Canny Lead CONNECT allows you to secure your dog quickly and easily, then lock the strong buckle in place to keep him safely attached without the danger that he could escape and run free whilst not attached to the lead.
- Small dogs/puppies: 15mm width, 120cm length. Suitable for Canny Collar sizes 1 and 2.
- Medium/large dogs: 25mm width, 120cm length. Suitable for Canny Collar sizes 3-7 and Colossus.
High quality polypropylene with padded handles, padded grip and a secure clip. Black, red, blue and purple.
SPECIAL OFFER! Get 20% discount off your Canny Lead!
When you add a Canny Collar or Canny Colossus to your order for a Canny Lead, you will receive an automatic 20% discount off your lead.
What's the difference between the Standard and the CONNECT Lead?
The Standard version of the Canny Lead has a normal handle. The CONNECT version has a strong, plastic buckle which can be released to open the handle. This means you can hook this around a fixed point such as a post without ever having to detach your dog from the lead.
By not having to unclip your dog, then hold him with one hand while trying to feed the lead through the handle with the other and secure him, it keeps your dog tied to the lead at all times and safe.
