Canny Carabiners

No need to remove your Canny Collar: Canny Carabiners allow you to clip your Canny Collar or Canny Colossus underneath the chin so that you don't need to remove it when you let your dog off lead.

Ideal to replace broken or lost originals. Each pack contains two carabiners.

All our products are guaranteed for 2 years from time of purchase for regular wear & tear. Chewed or bitten items are not included and will not be refunded.

• Material: Nickel-plated steel.
• Size: 32mm x 18mm.

Cleaning: To clean, rinse with fresh water to remove dirt, mud, or saltwater.

Drying: Pat dry with a clean towel or leave to air dry.

Where we ship

We ship to almost all countries within Europe from our base in Spain using a range of standard and tracked services including Correos (Spain), UPS and InPost. All offer tracking options.

Orders outside Europe

Our Spain warehouse ships only to EU countries, including Ireland. Customers in the UK, Norway, Iceland & South Africa should visit our site at cannyco.co.uk.

If you are based in North America, please visit our US site cannyco.com and if you are based in Australia or New Zealand please visit cannyco.com.au for same day shipping and despatch.

Despatch times

Orders received before our 12:00pm 'cut off time' will be despatched the same day and orders received after 12:00pm will be despatched the following working day. Orders received after 12:00pm Friday and over the weekend will be despatched at the first available opportunity which will be the following Monday.

Delivery times

In general, please allow 2-5 business days for delivery once your order has been shipped, depending on the shipping method chosen. Please note that unforeseen events such as poor weather or transport disruption can impact delivery times. Check our website for the most up to date information.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Incorrect address

If the delivery address is not entered correctly by the customer, orders may be returned to us automatically. CannyCo EU will not be responsible for the length of time it takes for the product to be returned, nor the cost of resending the item to the correct address, which will be re-invoiced to the customer before despatch.

Please ensure that your delivery address is entered fully and correctly when placing your order.

Returns and refunds

We want to make sure that you love our products and that they make training your dog easy and fun. If you wish to return your order for any reason, please notify us within 14 days of receipt. We allow 30 days for orders to be returned.

Items to be exchanged may be subject to a restocking fee. Items must be in unused condition, clean, and free of pet hair/smell, with the original tag. Items requiring cleaning or removal of pet hair will be charged a 4€ cleaning fee per item. Items that are worn, chewed, or damaged will not be accepted for return.

You can return your items by accessing your account at this link.

Shipping charges

Shipping charges for all exchanges and refunds are the responsibility of the customer. Additional charges may apply if replacement items are priced higher than the original. For Canny Collars, please ensure you have ordered the correct size before use (see the page 'What Size Canny Collar') as the customer will be responsible for meeting the postage costs of any returns for an exchange of sizes. We will not be able to accept returns that are not fit for resale.

So that we can process your return more quickly, please enclose a printout of your e-mail receipt. Return the goods to us using this form and please write 'returned item' on the package. If you have any queries regarding returns or refunds, please contact us using the details below.

Manufacturer:

• Name: The Canny Company Ltd
• Address: 1 Silk House, Park Green, Suite 166, Macclesfield SK11 7QJ, UK
• Registered trademark: CANNY®
• Email: info@cannyco.com
• Website: ww.cannyco.co.uk

Responsible person (EU representative)

• Name: CannyCo Europe
• Address: Villas de Vernejo 4, Cabezón de la Sal, 39500 Cantabria, Spain
• Email: eu@cannyco.com
• Website: www.cannyco.eu