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Terms of service

Last updated 1 Jan 2026.

Your statutory rights are not affected by any of the following terms of service. We reserve the right to change these terms of service at any time. Any such changes will take effect when posted on this website (see date at top) and it is your responsibility to read the terms of service on each occasion you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms of service.


Service and Terms of use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.


Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this website.

The 'checkout' stage sets out the final details of your order. Following this, we will send you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance by CannyCo Europe.

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of any products ordered unless we have notified you that we do not accept your order or you have cancelled it.


Delivery

Orders received before our 12.00pm 'cut off time' will be despatched the same day. Orders received after 12.00pm will be despatched the following working day. Orders received after 12.00pm Friday and over the weekend will be despatched at the first available opportunity which will be the following Monday.

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.


Order Cancellation

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this timeframe we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge on most occasions.

Cancellations are treated as a Return with all applicable fees. Your order will be treated as automatically cancelled if a simultaneous payment notification is not received by us in the case of payment by credit card or Paypal. In the case of payment using Paypal cheques, the order will be automatically cancelled if the funds do not reach our account within one month of the order date.


Returns and refunds

If goods you order from us are faulty, damaged or unsuitable, please notify us within 48 hours of receipt and return them within 14 days of the date stated as being shipped to you. Provided they are in a new and fit for resale condition in the original packaging (if not ordered packaging-free), we will happily offer an exchange or refund (less shipping costs).

Items to be exchanged may be subject to a restocking fee. Items must be in unused condition, clean, and free of pet hair/smell, with the original tag. Items requiring cleaning or removal of pet hair will be charged a £3/4€ cleaning fee per item. Items that are worn, chewed, or damaged will not be accepted for return.

Shipping charges for all exchanges and refunds are the responsibility of the customer. Additional charges may apply if replacement items are priced higher than the original. For Canny Collars, please ensure you have ordered the correct size before use (see the page 'What Size Canny Collar For My Dog?') as the customer will be responsible for meeting the postage costs of any returns for an exchange of sizes. We will not be able to accept returns that are not fit for resale.

So that we can process your return more quickly, please enclose a printout of your e-mail receipt. Return the goods to us using this form and please write 'returned item' on the package. If you have any queries regarding returns or refunds, please contact us using the details below.


Guarantee

We will replace, free of charge, any products found to have manufacturing defects. This guarantee expires 30 days after the product is sold to the customer. No other stated or implied guarantee exists or is applicable. The following are not covered under the guarantee: damage by chewing, contact with sharp object, contact with rough surface, abuse, negligence, or other similar circumstances.

The guarantee refers solely to any fault arising with the product due to an identifiable manufacturing defect. In this case, the defective product will be replaced with an equivalent product once returned to us.


Intellectual property

You acknowledge and agree that all copyright, patents, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


Legal information

'CannyCo Europe' is the trading name of Sean McElherron, NIE: X1732943P registered at Villas de Vernejo, 4, 39500 Cabezón de la Sal, Cantabria, Spain. CannyCo Europe sells pet products under licence from The Canny Company Ltd, a private limited liability company registered at Thurstons Accountancy Ltd, Suite 15, Business First Centre, Empire Way, Burnley, Lancashire, BB12 6HH, United Kingdom, company registration no. 4856842.

By making a purchase you accept that you have read and understood these Terms Of Service and are bound by them.

The contract between CannyCo Europe and you the customer shall be governed by the laws of Spain and any dispute between both parties will be resolved exclusively in the courts of Spain.

All items shown are protected by intellectual property rights where appropriate. The CANNY COLLAR is the subject of patent rights internationally. CANNY® is a trade mark. © THE CANNY COMPANY LTD 2003 - 2026.


Disclaimer

We have made every endeavour to ensure the accuracy of the information in this website but cannot be held responsible for any error or omission.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall CannyCo Europe our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

The company endeavours to ensure that our products are manufactured to a high standard but cannot be held responsible for injury to any animal or person arising out of improper use of the products. This disclaimer governs your use of the CannyCo Europe website (www.cannyco.eu); by using our website, you accept this disclaimer in full. If you disagree with any part of the disclaimer, you must not use our website.


Miscellaneous

We have selected our products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.

CannyCo Europe shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.